Delivery Information

Delivery Information


Returns

If you are not entirely happy with your purchased item, we can offer an exchange or refund on any unopened, unworn, unwashed merchandise, with all labels intact and not removed, within 14 days of delivery. We are unable to offer free returns on sale items.

If you wish to return an item, please email kolin@kolinandwilliam.com, and we will give you a returns authorisation number so to ensure your return arrives safely. Please then post the item to our offices, marked clearly with the returns number, name and address. If the item is fit for return we will refund the card you used to make the purchase within two working days.

We recommend using a guaranteed service that requires a signature upon arrival at Mail Order, as we cannot be held responsible for goods that don’t arrive.

Your UK statutory rights are not affected by our returns policy